Thusitha,
We have experienced something similar upon upgrading from Topspin 3.6.5
from 3.5pl7. Our Avance III with a SampleXpress began crashing much
more often with 3.6.5. A big improvement was removing all email
notifications from the Icon user setups. A user with an invalid email
address would crash Icon. Closing Icon and restarting it would get
everything going again. This problem did not exist in 3.5pl7;
apparently Icon would send the invalid emails into vaporland and
continue. You might try removing email notifications to see if that
helps. Probably not your problem, but then again perhaps. Are others
experiencing the email issue?
We have had other problems with 3.6.5 that crash the software. We've
not been able to identify the cause for these, which occur more
frequently than with 3.5pl7. Almost always a restart of Icon and=
perhaps also Topspin will get everything going again. These latter=
problems, although more common than with 3.5pl7, are not common enough
to get us to go back to 3.5pl7.
We have another Av Neo that now is at 4.3.0, previously at 4.1.4. It
hasn't been as problematic as the AvIII.
Charlie
On 9/12/2023 11:57 AM, Thusitha Jayasundera via groups.io wrote:
> Hello all--we just completed our annual preventive maintenance on our
> 500 MHz cryo system a couple weeks ago, and updated to Topspin 4.3
> from 4.1.1. As of now, our sample case has stalled 3 times with the
> same error message (screen caps attached). It is simple enough to
> restart the system, but I'm not sure why the problem recurs. The
> samples are loaded correctly, centered properly with the appropriate
> volume, and we have had no issues with in-house air. In a desperate
> measure, I switched back to Topspin 4.1.4 just now, to see if the
> problem is software-related. If anyone has experience or insights into
> this problem, I'd appreciate any advice!
>
>
>
>
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Received on Tue Sep 12 2023 - 19:23:44 MST