I had a clutch fail recently. The manual and the Hotline said they do not
send parts. I had to do an exchange. They are super simple designs but
the parts look custom made to me.
MWW
Marcus Wright Ph.D.
Nuclear Magnetic Resonance Laboratory
Wake Forest University
On Mon, Oct 2, 2023 at 1:41 PM Vander Velde, David <davidv_at_caltech.edu>
wrote:
> I have a 9 year old SampleXpress sample changer where the cassette belt no
> longer operates smoothly. I am considering all options, from buying a
> replacement cassette, to upgrading the whole thing to a SampleXpress Plus,
> or I have heard that it's possible to send the cassette back to Bruker for
> refurbishment. I assume that's the cheapest of the options but we'd have no
> operational sample changer while it's gone. Has anyone done this? Is this
> work done in Europe? How long did it take?
>
> David VanderVelde
>
> Manager, Liquids NMR Facility, Caltech
>
> davidv_at_caltech.edu
>
>
>
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Received on Mon Oct 02 2023 - 10:55:14 MST