Question on Varian's Customer Support Agreement

From: Wei Wycoff <wycoffw_at_missouri.edu>
Date: Thu, 21 Nov 2002 14:31:03 -0600
Hello all,

Our INOVA-600's two year warranty period is about to end.  Now we have to make a decision on whether to sign a Limited Parts Exchange (LPX) agreement for $18,000/yr or take the 'pay as we go' route.  We would like to hear those of you from an university facility, who had faced this decision before and your experience on either having or not having the agreement.  We are interested in how frequent parts like amplifiers and boards need to be replaced.

Thanks in advance.

Wei

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Wei Wycoff (Ph. D.)
125 Chemistry Building
601 S. College Ave.
Department of Chemistry
University of Missouri-Columbia
Columbia, MO 65211
USA

Phone: (573)-882-3291
Fax:     (573)-882-2754
Email:  wycoffw_at_missouri.edu

http://chem.chem.missouri.edu/nmr/nmr.html

<:> <:> <:> <:> <:> <:> <:> <:> <:> <:> <:> Received on Thu Nov 21 2002 - 13:40:08 MST

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