Dear All,
I am contacting you concerning some strange behaviours on some of our
Bruker systems.
We currently have two Bruker Avance III HD systems (one 500 MHz, the
second 400 MHz) equipped with the 60 holders SampleXpress and working
with Topspin 3.2. These systems were working fine until some weeks ago
when the 500 MHz started to miss randomly some samples: I mean, while
the sample is in place in its holder and appearing in the front little
screen, the system was not detecting it and declared it missing, editing
the following error message :
" WebService Error: 117.310.272: Insert Error: There is no sample in
position '1' " (the problem was on position 1 here).
While witnessing such problem, I am seeing the system place the holder
in the right position, then nothing more : no noise, no attempt to
insert the sample. Acting as there was really no sample.
Usually, I can submit again the sample and, without touching anything,
the sample is recognized and inserted, normally.
As I was using white translucid spinners, Bruker suggested me to change
them back to the standard blue spinners. It seems to work on our 500
MHz. But the problem is this trouble is now happening on our 400 MHz
system which always used blue spinners. And since my arrival in the lab
(now more than a year ago), I never noticed this trouble on this system.
I would add the two systems are not in the same building. I did not
perform any software update. The 500 is running under Linux, the 400
under Windows 7. I did not change anything with air. In the case of the
500 MHz, I am the only one operator (so normally no trick with an user).
Of course I already cleaned the systems and tried to reset or restart
whatever I could to fix this issue.
Is anyone have ever had such trouble? I am currently lost by this trouble.
Best regards,
Emeric Wasielewski
--
Emeric Wasielewski, PhD
Plateforme RMN Cronenbourg
CNRS UMR 7509
25 rue Becquerel
67087 Strasbourg cedex 2
France
Tel : +33 6 10 87 22 93
Courriel : wasielewski_at_unistra.fr
Received on Wed Mar 08 2017 - 07:33:28 MST