Thanks to everyone who responded - not sure if that is a good gauge of adoption,
but it appears to me from the responses that not a whole lot of folks have
updated to 4.3. We did get it to work by deinstalling it and then reinstalling
it and letting the installer configure the firewall…. if you are
installing it under Windows, this appears to be necessary. We originally did
not do that…...
Tom Pratum, SOU
> On Oct 17, 2023, at 4:45 PM, Tom Pratum via groups.io <tkp9551=gmail.com_at_groups.io> wrote:
>
> Hello All-
> We have recently had a NEO 400 installed with TopSpin 4.1.4 running under
> Windows 10. We are now trying to install 4.3.0, and following the instructions
> one of our faculty members received at a recent training course. We find that
> the new installation is not communicating with the spectrometer, despite having
> all of the correct configuration files from the previous configuration in the
> new configuration directory. We also noted a number of “Windows Defender”
> exceptions when running cf and/or expinstall, so we turned off Windows Defender,
> but still, the new installation is unable to communicate with the spectrometer.
> The old installation still works fine.
>
> Does anyone have any tips on completing this update?
>
> Thanks very much in advance!
>
> Tom Pratum, Southern Oregon Univ.
>
>
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Received on Wed Oct 18 2023 - 17:48:12 MST