Hi Folks,
Like many of you I was stunned by the news of Agilent's withdraw from
the NMR market. I had the good fortune to be able to upgrade our two
oldest Varian consoles (money literately and suddenly fell out of the
sky) this spring. I have one additional Inova that will soon need to be
upgraded.
As a long shot I took the email contact from the press release and sent
off this note:
> Dear Mr. Drake,
>
> By now you have probably received a flood of emails concerning the
> decision to withdraw from the NMR market.
>
> I, myself, have also received a dozen or so emails from concerned NMR
> managers who were in the process of or planning on upgrading their
> older Varian consoles to one of the newer Agilent systems. Just this
> year we replaced an old Mercury and 1996 vintage Inova consoles to the
> Agilent DD2 and have been very pleased with the impressive performance
> of these systems. Since we have one additional Inova that was slated
> to be upgraded soon we are disappointing by this news.
>
> I know this will probably go nowhere but I would like to suggest that
> Agilent consider offering a limited upgrade option for current
> Agilent/Varian users to allow us the opportunity to trade up to newer
> technology. This would greatly simplify your commitment to support
> your current customers. By eliminating as many of the older units as
> is feasible your support inventory can be reduced. Clearly your
> Malaysian fabrication plant can dedicate a small part of it's current
> operation to the production of two fixed upgrade options.
>
> I would hope that this request at least be considered at some level at
> Agilent. We have been loyal users of Varian equipment since 1996 and
> have used your GC and LC Mass Spec systems for about the same length
> of time. Some consideration to your customer base would be greatly
> appreciated.
>
> Sincerely,
>
> Walt Niemczura
Based on the personal emails I received the past two days I know that
many of you are in similar situations. If you feel that this approach
will help you I suggest that you let Agilent know. I know some will do
this and some will chose a different route. This is obviously a personal
decision and only one possible suggestion.
You may feel free to respond to me personally on your thought but (since
I manage this email list) I will probably not post a long series of
replies to this email unless they provide some significant additional
information.
Walt
--
Walter P. Niemczura, Ph. D.
NMR/Mass Spec. Facility Director
Department of Chemistry
2545 McCarthy Mall
University of Hawaii
Honolulu, HI 96822
Ph: 808-956-3113
FAX: 808-956-5908
Email: walt_at_hawaii.edu
Received on Wed Oct 15 2014 - 14:43:14 MST