I apologize that I did not address this in my original e-mail, I thought
about it. I have had several questions as to whether or not I will be
posting a summary. Out of respect to those that would rather not have
the vendors know their comments, the response is no, I won't. I hope
this address' those concerns.
Thanks,
Adrienne
________________________________
From: Hoeglund, Adrienne [mailto:AHoeglund_at_aoc-resins.com]
Sent: Friday, January 05, 2007 1:04 PM
To: ammrl_at_ammrl.org
Cc: Hoeglund, Adrienne
Subject: AMMRL: Purchasing a New NMR - Would Like Some Advice
Hello to everyone. I hope you had a great Christmas and a terrific New
Year. In the upcoming year I will be starting the whole process of
pulling together information to purchase a new NMR (although the actual
purchase is about a year away). I would be interested in some
advice/input from anyone who wants to offer up any.
Specifically, I am looking at knowing what you think about:
1. Technical Support - how has it been? Are the representatives
responsive? Do you get quick responses or have to wait days/weeks?
Anything else you want to add.
2. Ease of use of software - Anything you want to tell me, I want to
hear.
3. Reliability - Has your system been relatively reliable? When it
does fail, is it the same component over and over or is it always
something different?
4. Anything else you think I should know (the good, the bad, the ugly -
sounds like the title of a Western, doesn't it?!?!) that I haven't
mentioned here.
Thank you in advance for your help.
Adrienne
Adrienne B. Hoeglund
NMR Specialist
AOC, LLC.
950 Highway 57 East
Collierville, TN 38017
(901) 854-2800 ext. 532 - work
(901) 853-1582 - fax
www.aoc-resins.com
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Received on Tue Jan 09 2007 - 08:54:31 MST